Privacy Policy

1. Who We Are

Helplify ("we", "our", "us") provides a content management system (CMS) and embeddable help widget. Our users — businesses or individuals — use Helplify to create helpful articles for their customers or website visitors.

We are based in the United Kingdom but serve users globally.

2. What Information We Collect

When you sign up for Helplify, we collect:

• Your name
• Your email address
• Your business name (if provided)
• Any content you upload (e.g. images in your articles)

We do not currently track visitor interactions with the widget (e.g., clicks or views). If this changes, we'll update this policy.

3. How We Use Your Information

We use your data to:

• Create and manage your Helplify account
• Allow you to write, manage, and publish articles
• Handle billing via Stripe
• Send essential account updates (e.g. password resets)

We do not use your data for marketing without your consent.

4. Legal Basis (For UK & EU Users)

Under the UK and EU GDPR, we process your personal data based on:

• Performance of a contract – to provide the Helplify service
• Legal obligation – for things like financial records
• Legitimate interest – to run and improve our service

5. Where Your Data Is Stored

We use trusted third-party providers:

• Supabase – to store user information, article content, and authentication data
• Vercel – for hosting the frontend and backend
• Stripe – for payment processing

These services may store data outside the UK. We rely on their data protection practices to ensure your data is handled securely and in compliance with UK GDPR.

6. Cookies and Tracking

We currently do not use cookies or analytics tools.

However, we may add Google Tag Manager (GTM) or similar tools in the future to understand usage patterns and improve our service. If we do, we'll notify you and update this policy.

7. Sharing Your Information

We do not sell or trade your data.

We may share limited information with:

• Stripe, to process payments (e.g., customer ID, subscription details)
• Service providers, only where necessary to operate Helplify

All third-party access is minimal and only for the purposes described here.

8. How We Keep Your Data Safe

While we don't currently use encryption for storage, we rely on secure infrastructure provided by Supabase and Vercel.

We use Supabase email-based authentication to restrict account access. We're working toward enhancing our security measures (including encryption and optional 2FA).

9. Your Rights

You have rights under data protection laws, including:

• Access – Request a copy of your data
• Correction – Fix any inaccuracies
• Deletion – Delete your account and data
• Objection – Ask us not to use your data in certain ways

To exercise any of these, contact us at [your support email address] or use the account settings to delete your account directly.

11. Changes to This Policy

We may update this Privacy Policy if our data practices change. If we make significant changes, we'll let you know by email or in-app notification.